Hello West Bank. What a huge problem, when I try to contact customer service, I made 9 calls and two emails without joy, why don`t you answer like that. I need the registration papers for my JETTA, ca 491456, AAVZZ1JZ2U020486, which has been written off and is in the dump, why is it so difficult. Your phones never receive an answer. The worst experience of my life trying to solve problems, I make 355 cell phone calls, many emails, but still no answer. 1. The account was settled by Bryte Insurance with proof of payment to Wesbank with the references requested by Wesbank – Wesbank cannot trace it. ? 2. The phone hits my ear after asking for help for +- 23 minutes. 3.The vehicle documents of a vehicle before +- 2 years are still not sent after many emails and inquiries. 4.
It takes up to 10 minutes to answer a call, 5. I was given a name that I could contact, but never available (Miles). The phone rings and rings, I then emailed all these documents to Wesbank and to be 100% sure that I was requesting the correct documents from Wesbank, I went to the licensing department and was informed that a Wesbank NCO document was pending (which has never been courted from the beginning) that would be needed to change ownership. Terrible customer service! It`s been a good month since I sent emails, because they can`t find any trace of payments in the account number they sent me! Eventually, someone contacts me and all I get is for them to take care of it! It took a whole month! If you have asked us to contact you, a representative will contact you as soon as possible during normal working hours. To find out if you are eligible for additional financing, please contact WesBank. “service” ABSOLUTELY lazy because you can`t call it service. I contacted Wesbank on Friday, April 1, 2016 at 4:22 pm for a consultant to contact me. I`m still waiting. I am a retiree and I do not have the financial means to “contact” their so-called service line because the waiting time is ridiculous.
I will try again to make contact. I can only agree with Wesbank`s other poor “customers”. I would like to take this opportunity to express my disgust for the service I received from Wesbank Financial Services. I have been a loyal and loyal customer for over 10 years, but I am now a very unhappy ex-customer. My complaint is specifically directed at the finance department, headed by team leader Prinola Reddy. She has two very incompetent employees working under her, named Tamlin Adams and Refoeliwe. who was managing my account. Both were not able to resolve my refinancing issue for more than two months, even though I had submitted the necessary paperwork on time. The two apparently went on vacation and no one was able to help them. As a result, I applied for financing from another finance company and I no longer need your services.
Please refrain from emailing or contacting me in the future, as I don`t want to have anything to do with your business. I need your legal representative to call me. I want to enter into one of my HP contracts. I would like to enter into an agreement with an individual. I want to know if it would be legal or what steps I should follow. Person X is not looking for finances. Now that we have sold the vehicle, we have to change the ownership of Wesbank to my father, Douglas David Dorgan. When I contacted Wesbank for advice on how to change ownership in my father`s name, as he is the surviving spouse and sole beneficiary of the estate, they told me that we needed the following documents from the power of attorney showing that my father is indeed the surviving spouse and beneficiary of the estate: Copy the IDs of both parties, etc. I really can`t believe you have to fight like this as I asked for contact details via email without replying to Wesbank. I received a call from wesbank asking me to take a pen and a page to write an email address to send my POP. Nowadays, companies should be able to email me because they have my email in their database.
Very disappointing because I am out of the country. Please update or you will be left behind. Please use the following information to contact WesBank with any questions regarding your account. I had to contact your billing department today because of the problems I have at the post office to change the owner of a paid vehicle. All relevant documents were received on February 12, 2019. However, they knew I would have problems because the power of attorney is different from what the post office has in their system. So there was no proactive thinking. I was told to email the paperwork, pay R317 and Wesbank JHb will make this transaction on our behalf. What rubbish and what poor service to say the least. Obviously, this problem has existed since the beginning of December. Please inform your billing agents of the proper procedure to avoid any inconvenience to customers. We all know that the wait time in post offices is more than four hours at a time.
Companies can hardly afford to waste time sitting still. I have now applied twice to refinance a balloon payment and have not even received any correspondence regarding the application. I called on Friday, October 5 and was informed that someone would contact me on Monday. I called back on October 9 and was told the person was having lunch. I held on for 20 minutes and waited for someone to help me. Really not happy that I had a problem with the dealership of the car financed by Wesbank. I made an exchange, but the dealer didn`t pay for the car I traded. Mr.
Wayne Broodryk, your representative, promised me in vain to help me in this matter.